Here are a few things to consider before you place your order:
Please be advised orders may take 4 – 13 business days for the USA and 13 – 40 for the rest of the world to process and ship after your order, not including weekends, all garments are inspected before shipment. Orders are processed Monday-Friday only. If you wish to cancel your order, it must be within 1 hour of the posted transaction, or a 10% restocking fee will be applied to your cancellation. We cannot cancel your order once the shipment has been processed. Once your order is “processing” it cannot be canceled. We ship INTERNATIONALLY. If you placed an order and live outside a US territory, please contact us via email to email@example.com as soon as soon possible so we may address accordingly. We cannot guarantee delivery timeframes. Actual delivery timeframes may vary from region to region. In the event you are experiencing delivery delays please contact USPS/UPS, we are unable to expedite shipping delays.
- We process shipments Monday-Friday ONLY (business hours), excluding holidays.
- Shipping starts from the date you received the “Your Order Has Shipped!” email. Please the allotted timeframe for your tracking number to be updated, this may take up to 4 days. If you have not received your shipment email, please check your junk/spam folder.
- Please be advised we cannot cancel/refund your order once it has shipped, or it is has processed for shipment.
- When placing your order, please keep in mind, we only ship to valid addresses that match your billing address. In the event your shipping and billing addresses do not match your order will be held, you will receive an email pending verification. We will not ship your order without authorization of the billing addressee, valid phone number, or PHOTO ID. Please forward this information to firstname.lastname@example.org. Otherwise, your order will be place on hold.
- Please be advised you may receive your order in multiple shipments, reasons: availability of garments ordered, and/or ordered garments are shipping from different fulfillment centers.
- All shipments delivered to APT/UNITS/ orders with 3 garments or more require a signature confirmation at delivery. We do not ship to hotels.
- For shipping accommodations please send us an email at email@example.com. Please be advised shipping delays are out of control, and we cannot guarantee delivery timeframes. No refunds will be given for delayed delivery.
- How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page. FREE SHIPPING: Free shipping on orders over $49.99
- Can I track my order?
We rely on USPS/UPS/DHL to get your order to your doorstep as soon as possible. Please allow at 3-4 days for the tracking number to update. Once you garment has shipped you will receive an email with the tracking information, please check your junk/spam folder if you have not received your tracking email information.
- Delivery issues?
Please contact the shipping provider (USPS) if you’re experiencing issues with delivery, shipping delays within the carrier network are out of our control. Please review your shipping address, in the event you entered the incorrect shipping address we will not be responsible for your missing package/ return to the sender package. For any reason, your package is returned back to us, you will be charged for the cost of reshipment. Once your garment is shipped and the tracking number is received it is the customer’s responsibility to track their package. If you have not received tracking information, please allow the allotted time frame for processing and please check your junk /spam folder.
- Lost or stolen packages?
If your package says “DELIVERED” but you did not receive your package, please notify the USPS/UPS carrier service. The Cuttie Cute Team will NOT contact the carrier on your behalf. When a package leaves our facility, the customer assumes all responsibility for the package. For missing & lost packages, please contact USPS to file a claim with your tracking number. Your package is insured with the carrier. Cuttie Cute Team is NOT responsible for the refund or reshipment of any packages due to the following circumstances:
– HELD or RETURN PACKAGES DUE TO INCORRECT ADDRESS OR UNDELIVERABLE. (IE ADDRESSEE NOT PRESENT FOR SIGNATURE AT DELIVERY)
– SHIPMENTS LOST ANY POINT IN PARCEL PROCESS.
– SHIPMENTS STOLEN AT ANY POINT IN PARCEL PROCESS.